Unable to access paid-for InDesign

[Systemagic1]

I've signed up with InDesign and paid for a monthly plan.  I can't get access anymore with the program claiming that my trial period has expired and that I must sign up for a plan.  As stated: I've signed up for, and have, a monthly plan in place.  I just can't get access.  Any suggestions?

[Derek Cross]

Uninstall InDesign, using the drop-down menu in the Creative Cloud app and reinstall again. If that doesn't work, uninstall InDesign again and run Adobe Cleaner before reinstalling.

[Systemagic1]

Thanks Derek.  Before I start - I suspect that the glitch occurred because I changed my password b4 the trial period had elapsed.  Does this change your reccomendation?

[Derek Cross]

Try quitting the Creative Cloud app and then relauching  it, to see if that sorts the isssue out.

[Systemagic1]

Thanks Derek,

I've rebooted my system and still get the "Trial Expired" message.

It seems likely that the app is still associating my system with the wrong password; I'm guessing the first one. To complicate this I was just asked by Adobe to change my password for a 3rd time in order to continue this dialogue.

Should I proceed with your original suggestion:

"Uninstall InDesign, using the drop-down menu in the Creative Cloud app and reinstall again. If that doesn't work, uninstall InDesign again and run Adobe Cleaner before reinstalling."

Is this likely to remedy the problem?

[Systemagic2]

Dereck,

 I've now uninstaled and reinstalled Indesign again.  I still get the same "Trial Expired" message but, upon clicking on it, the app now also informs me that the trial has expired and this is the last time that I'll be able to access it.  So I have access. I also had to sign on here with a new user name; Systemagic2. It looks like I'm good to go as long as the program or computer don't get shut down before I can publish my book. 

[Systemagic2]

My nightmare continues.

I was working early this AM when Windows rebooted my system for updates.  This ended my second "final" free trial session with InDesign.  Consequently I uninstalled/reinstalled it again to find that it still gives me a "Trial Expired" notice and it was finished with giving me a free final session.  Then I uninstalled it again and ran the Adobe Cloud Cleaner program and reinstalled it again to no benefit.  How do I get this paid-for app to run?

[BobLevine]

You contact Adobe directly. Nobody here can help you, unfortunately.

[Systemagic2]

Thanks, Bob.  Do you happen to have a link to contact them directly? I ended up here searching for such contact.

[BobLevine]

What country are you in?

[Systemagic2]

Vancouver, Canada, west coast

[Systemagic2]

All online links apear to be circular dead ends with the following phone number: 800-443-8158 showing up along the way. 

[Sheena Kaul]

Moving the discussion to the correct forum: Get Started!