unable to activate adobe photoshop elements 21

[elpero]

Whenever I try to activate , i am prompted to put in the serial number. Since i do not have it i try using the redemption code and get an inactive error message. What must I do as I just recently percchased this software

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[John T Smith]

Redemption Code to get serial number https://redeem.licenses.adobe.com/getserial

or

This is a public forum, you need the link to Adobe support, not other users
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