Unable to correct primary email address

May 01, 2020

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Adobe lists my email with a ".con"  instead of a   ".com " when i go to edit the correct email it says that my primary adobe id is "invalid" but the email ending in ".con "is valid???? 

 

I have tried and tried with Adobe but they so far have been useless in fixing this. Any  suggestions?

 any help would be much appreciated

Thanks for your time, Joseph Green

See attached PDF as an example

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Unable to correct primary email address

May 01, 2020

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Adobe lists my email with a ".con"  instead of a   ".com " when i go to edit the correct email it says that my primary adobe id is "invalid" but the email ending in ".con "is valid???? 

 

I have tried and tried with Adobe but they so far have been useless in fixing this. Any  suggestions?

 any help would be much appreciated

Thanks for your time, Joseph Green

See attached PDF as an example

TOPICS
How to

Views

203

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 01, 2020 0
May 01, 2020

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Use a different device/browser that accepts cookies and does not have any script blockers.

Log-in to your account below with your paid Adobe ID and password.
https://account.adobe.com/profile
Scroll down to primary e-mail and click EDIT.


If you still need help, scroll down to Support on the same page and click on Contact Adobe.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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