Unable to Download apps

New Here ,
Dec 26, 2020 Dec 26, 2020

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I am having an issue where I want to download Adobe Fresco from the Creative Cloud App, but it's saying it's incompatible because I need to update my computer. I have the most recent windows update, but it keeps telling me I need a Windows update from May 2019.

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Creative Cloud, Installation

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Adobe Community Professional ,
Dec 27, 2020 Dec 27, 2020

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click the windows start button>type winver>enter>insert (don't attach) a screenshot of the winver window.

 

kglad_0-1609079851733.png

 

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New Here ,
Dec 27, 2020 Dec 27, 2020

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sorry, first time asking for help here.

winver.PNG

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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that's not the latest (but should meet specs).  ntl, use your win 10 search to start system updates and update your os.

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New Here ,
Dec 28, 2020 Dec 28, 2020

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My system is as updated as it can be by going to the settings and updating. Still, creative cloud refuses to recognize it.

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Here's a list of things I've tried:

-Updating the system (it will only go as far as version 2004, which should meet specs)

-Updating graphic drivers

-Deleting Adobe and creative cloud entirely and reinstalling

-Temporarily disabling firewall

-Turning off compatibility mode, but then realizing it wasn't on because I am using windows 10. 

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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LEGEND ,
Dec 28, 2020 Dec 28, 2020

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It is simple.

Your System Does Not meet the system Requirements.

 

If it did you would be able to install Fresco.

When the Error says Update your System it is not only talking about the version of Windows. It is talking about other parts of your system.

 

IIRC Fresco needs a Device that has a Touch Screen.

 

https://helpx.adobe.com/fresco/system-requirements.html?product=Creative%20Cloud%20Desktop&product-v...

 

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