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Unable to download correct version of Photoshop

Explorer ,
Mar 01, 2020

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On 27th Feb I used Photoshop 2020 on my old PC for the last time before I installed everything on a new PC. The next day I installed Creative Cloud which installed Lightroom, correct version. Then I tried to install Photoshop but for some reason, the version that is downloaded is the ipad version, not the desktop version. Yes, I have clicked on the correct icon. I have even tried the wrong icon just in case there was a problem with Adobe site but no, I still keep getting the wrong version. Does anyone have a clue what the problem could be please?

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Creative Cloud, Installation

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Unable to download correct version of Photoshop

Explorer ,
Mar 01, 2020

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On 27th Feb I used Photoshop 2020 on my old PC for the last time before I installed everything on a new PC. The next day I installed Creative Cloud which installed Lightroom, correct version. Then I tried to install Photoshop but for some reason, the version that is downloaded is the ipad version, not the desktop version. Yes, I have clicked on the correct icon. I have even tried the wrong icon just in case there was a problem with Adobe site but no, I still keep getting the wrong version. Does anyone have a clue what the problem could be please?

TOPICS
Creative Cloud, Installation

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72

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Mar 01, 2020 0
Most Valuable Participant ,
Mar 01, 2020

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What exactly makes you say it is the iPad version? Please be detailed, it should be absolutely impossible to download the iPad version to a PC, no matter how we try!

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Mar 01, 2020 0
NigelD1 LATEST
Explorer ,
Mar 01, 2020

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I uninstalled CC and reinstalled it again and both Lightroom and Photoshop installed first time with no problem. I have no idea what the problem was. I've installed CC on enough PC's.

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Mar 01, 2020 0