• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to download from Creative Cloud

New Here ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

All, i am unable to download some apps from creative cloud. i have successfully manged to download Character Animator, Acrobat DC and Media Encoder however when i try and install Illustrator, it gets to 6% and then fails.

 

Any ideas on why it is doing this, i have unistalled and reinstalled the software a couple of times to try and fix it.

TOPICS
Activation , Creative Cloud , Installation

Views

142

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

Unfortunately none of the above has not worked.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

The following error message comes up

 

Exit Code: 151
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s) 

FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.1.4
FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.1.4). Error code: '151'
WARN: Unable to delete file at "/Library/ColorSync/Profiles/Recommended". 
-------------------------------------------------------------------------------------

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

rename 

/Library/ColorSync/Profiles/Recommended 

 

then clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

Unable to rename those folders

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 05, 2021 Jan 05, 2021

Copy link to clipboard

Copied

LATEST

google your os and unable to rename files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines