unable to download Illustrator SDK on adobe.io developer console

Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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Using Chrome (latest update) to download Illustrator SDK. When the browser reaches https://console.adobe.io/downloads/ai I get a blank browser window. console.adobe.io is set as an exception to popup blocking. Also turned off all popup blocking and still the same. All cookies allowed. All extensions are disabled.

 

Suggestions appreciated.🙂 Thanks.

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 25, 2021 Apr 25, 2021
i had no  problem with edge.  i'l try other browsers when i get back to my computer.

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Adobe Community Professional ,
Apr 25, 2021 Apr 25, 2021

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clear your adobe.com cookies and/or use a different browser.

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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Thank you for the suggestion. Unfortunately clearing cookies does not help. Clearing cache does not help either. I have now tried Chrome and Firefox on Windows and Safari on Mac. I cleared ALL data from Chrome and I still get the same results, a blank white screen.

 

Has anyone opened the site sucessfully in the last day or two?

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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The link in my original post is not right it should be https://console.adobe.io/downloads/ai

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Adobe Community Professional ,
Apr 25, 2021 Apr 25, 2021

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i had no  problem with edge.  i'l try other browsers when i get back to my computer.

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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There is likely no point in trying any other browsers. I just tried Edge and I get the same thing. Since I tried another computer as well, it's beginning to look like it's something messed up in my Adobe account. I don't know what it could be but I can't think of anything else. Creative Cloud updates work but I can't open the developer's portal.

 

Thank you, kglad, for your help.

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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At this point it looks like my signon for the developer's portal is hosed. I contcted the tech folks and I'm waiting for a callback. If this has a solution touching on something other than a messed up signon, I'll update. For now, I'll mark your reply with corrct answer and thank you for taking the time to work on it. Cheers.

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Adobe Community Professional ,
Apr 25, 2021 Apr 25, 2021

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you're welcome 

 

and keep working at it.  the sdks are available:

kglad_0-1619402893646.png

 

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