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Unable to download Lightroom 5 onto new pc

New Here ,
Jul 21, 2020 Jul 21, 2020

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Hi,

I purchased a full v5 of Lightroom some years ago, and whilst an  .exe file appears available todownload in MyOrders,it takes me to a 404 page. "

 

"Sorry, this software is currently unavailable for download. Please report this error to your associated Partner Help Desk. Apologies for any inconvenience."

 

This is software i purchased and use and need a solution to obtain the installer.

The 'Contact us' page takes me in a loop with no one to actually contact.

Thanks

 

 

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Community Expert ,
Jul 21, 2020 Jul 21, 2020

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For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor

 

If that doesn't work do a search for a link at https://prodesigntools.com

There is one for version 6 https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

I do NOT know if there is one for version 5

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Community Expert ,
Jul 21, 2020 Jul 21, 2020

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LR5 is end of life and no longer supported.  Public links to downloads were taken down. Customer care agents cannot help you unless you have a paid Creative Cloud subscription.


Creative Cloud Photography Plan (approx $10/month for 1 year subscription). Everything digital photographers need and more.
https://www.adobe.com/creativecloud/photography.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 22, 2020 Jul 22, 2020

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Hi, thanks for the response. I bought LR 5 outright as didn't want a monthly subscription.

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Community Expert ,
Jul 21, 2020 Jul 21, 2020

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If you're still stuck, you can try downloading from

https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

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