Highlighted

Unable to download Lightroom 5 onto new pc

New Here ,
Jul 21, 2020

Copy link to clipboard

Copied

Hi,

I purchased a full v5 of Lightroom some years ago, and whilst an  .exe file appears available todownload in MyOrders,it takes me to a 404 page. "

 

"Sorry, this software is currently unavailable for download. Please report this error to your associated Partner Help Desk. Apologies for any inconvenience."

 

This is software i purchased and use and need a solution to obtain the installer.

The 'Contact us' page takes me in a loop with no one to actually contact.

Thanks

 

 

TOPICS
Installation

Views

61

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to download Lightroom 5 onto new pc

New Here ,
Jul 21, 2020

Copy link to clipboard

Copied

Hi,

I purchased a full v5 of Lightroom some years ago, and whilst an  .exe file appears available todownload in MyOrders,it takes me to a 404 page. "

 

"Sorry, this software is currently unavailable for download. Please report this error to your associated Partner Help Desk. Apologies for any inconvenience."

 

This is software i purchased and use and need a solution to obtain the installer.

The 'Contact us' page takes me in a loop with no one to actually contact.

Thanks

 

 

TOPICS
Installation

Views

62

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 21, 2020 0
Most Valuable Participant ,
Jul 21, 2020

Copy link to clipboard

Copied

For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor

 

If that doesn't work do a search for a link at https://prodesigntools.com

There is one for version 6 https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

I do NOT know if there is one for version 5

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 21, 2020 0
Adobe Community Professional ,
Jul 21, 2020

Copy link to clipboard

Copied

LR5 is end of life and no longer supported.  Public links to downloads were taken down. Customer care agents cannot help you unless you have a paid Creative Cloud subscription.


Creative Cloud Photography Plan (approx $10/month for 1 year subscription). Everything digital photographers need and more.
https://www.adobe.com/creativecloud/photography.html

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 21, 2020 0
New Here ,
Jul 22, 2020

Copy link to clipboard

Copied

Hi, thanks for the response. I bought LR 5 outright as didn't want a monthly subscription.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 22, 2020 0
Adobe Community Professional ,
Jul 21, 2020

Copy link to clipboard

Copied

If you're still stuck, you can try downloading from

https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 21, 2020 0