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Unable to download older app purchased from Adobe

New Here ,
May 05, 2020

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The Help page describes the procedure:

(https://helpx.adobe.com/download-install/kb/downloaded-older-app.html#Howtodownloadolderappspurchase...)

Saying Click the order in Order history
Nothing shows on my Order history, but the product CS6 Design Std and serial no. does appear in My Products with a registration date of Aug 2015.
The Help page says Click Downloads and Serial numbers, But Downloads and Serial numbers cannot be clicked. It is not there, perhaps because we are not in Order history.

Who can help?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

NOTE - CS3 and earlier are COMPLETELY gone from the Adobe file server
.
The process below USED to work (until April 14) if you bought a download direct from Adobe... an employee is trying to find out why this process no longer works, so IF you bought a download direct from Adobe, check back every day to see if the process starts working again
.
For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

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Unable to download older app purchased from Adobe

New Here ,
May 05, 2020

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The Help page describes the procedure:

(https://helpx.adobe.com/download-install/kb/downloaded-older-app.html#Howtodownloadolderappspurchase...)

Saying Click the order in Order history
Nothing shows on my Order history, but the product CS6 Design Std and serial no. does appear in My Products with a registration date of Aug 2015.
The Help page says Click Downloads and Serial numbers, But Downloads and Serial numbers cannot be clicked. It is not there, perhaps because we are not in Order history.

Who can help?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

NOTE - CS3 and earlier are COMPLETELY gone from the Adobe file server
.
The process below USED to work (until April 14) if you bought a download direct from Adobe... an employee is trying to find out why this process no longer works, so IF you bought a download direct from Adobe, check back every day to see if the process starts working again
.
For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

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How to

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445

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 05, 2020

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NOTE - CS3 and earlier are COMPLETELY gone from the Adobe file server
.
The process below USED to work (until April 14) if you bought a download direct from Adobe... an employee is trying to find out why this process no longer works, so IF you bought a download direct from Adobe, check back every day to see if the process starts working again
.
For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

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New Here ,
May 05, 2020

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Yes John, it was an educational licence and digging out the installation discs allowed re-installation.

However the problem remains that on every Windows startup CS6 Service Manager nags that \VulcanControl,dll (alternatively libcurl.dll) 'may have error'. Seems to be a Windows 10 Registry problem, which dates from a few days go when I downloaded Adobe Reader because Acrobat Reader was playing up, shuffling recent documents uncontrollably when opened. Uninstalling any/all versions of Reader failed to fix the new problem. Acrobat Pro seems intact.

InDesign opens, but to close it I have to shut down Windows.

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Most Valuable Participant ,
May 05, 2020

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If it's not in order history perhaps you didn't order direct from Adobe. It isn't anywhere else.

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