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Unable to download Photoshop Software

New Here ,
Sep 26, 2013 Sep 26, 2013

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We had registered for Cloub Membership recently, but was not able to download photoshop software?

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Sep 27, 2013 Sep 27, 2013

It seems your subscription is not activated.

1. Quit Ps, Launch Adobe Creative Cloud

2. Go to Preferences and then signout

3. Relaunch Photoshop and resign in using same Adobe ID.

Let me know if this works.

Regards,

Ashutosh

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Adobe Employee ,
Sep 26, 2013 Sep 26, 2013

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Please share system info, error snapshots.

This would help us in resolving the issue.

Regards,

Ashutosh

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New Here ,
Sep 27, 2013 Sep 27, 2013

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I have already installed but everytime I run Photoshop CC it prompts Continue Photoshop_trial.pngTrial

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Adobe Employee ,
Sep 27, 2013 Sep 27, 2013

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It seems your subscription is not activated.

1. Quit Ps, Launch Adobe Creative Cloud

2. Go to Preferences and then signout

3. Relaunch Photoshop and resign in using same Adobe ID.

Let me know if this works.

Regards,

Ashutosh

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Adobe Employee ,
Sep 27, 2013 Sep 27, 2013

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Hi SIAPress,

On the trial screen click on license this software and sign in with your Adobe Id. The subscription should get activated.

Regards,

Romit Sinha

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