Unable to get the Student Discount

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Hi,

I've been studying it, infography and communication at the University of Corsica for the past year or so. I started on September of 2019, and I'll get my diploma around june-july of 2021. I might continue one year after that, but I'm not sure.

 

Last week end I spent 2 and a half hours trying to get Adobe to accept me: it knows the uni, subject, thinks the year is correct, but I think it does not understand my credit card. I have a Mastercard, and idk if US CCs are special or anything but mine has a secret code at the back, which Adobe never asks me, even though it's always asked to secure a payment.

I've also tried to "get in" with my Paypal account but same issue. The uni infos seem to get accepted, but not my credential informations, and I don't know why. My card is still valid, still has money in it, I use it at only once a week so its monthly maximum usage is far from being reached.

 

I tried searching for similar topics or helps, and someone redirected me to a web page on which we do not seem to have the same informations --I just cant contact Adobe support agents and idk why.

 

I hope someone will be able to help me, thx guys.

 

Wisedred.

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Activation, Creative Cloud, New user

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Adobe Community Professional ,
Oct 20, 2020 Oct 20, 2020

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Hi @Nina_MV,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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