Unable to install Adobe Photoshop & Premiere Elements 2020 from retail disk

New Here ,
Feb 01, 2021

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See attached photo. I had this installed on another computer and it installed without any problems. Now I'm putting it on my new computer and it won't install. Tried multiple times. I have the Serial # but I never got to the point where I cound enter the numbers. It failed at about 96%. 

 

Running Windows 10 Home, Dell XPS Core I7 10th Gen.

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Adobe Community Professional ,
Feb 02, 2021

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first, update your os.

if that fails to solve the problem, in your control panel>programs>uninstall programs>repair your ms visual c++ programs.

 

 

 

kglad_0-1612262222346.png

 

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New Here ,
Feb 02, 2021

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Thank you for the heads-up on the photo. With respect to the repair ms visual c++ programs, "repair" isn't an option when clicked on. Just "uninstall".

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kglad LATEST
Adobe Community Professional ,
Feb 03, 2021

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look for ones you can repair.  check them all.

 

How to repair C++ (intuit.com)

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Most Valuable Participant ,
Feb 02, 2021

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New Here ,
Feb 02, 2021

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Thank you John. I really appreciate your help, but I won't be undertaking such an effort in the hopes of making something work that should have, right out of the box. I paid around $100 bucks at Walmart for this retail version. It should work perfectly. In all my years (20) of using Adobe products, I never had a Photoshop or Illustrator consumer disk fail to install. Apparently the quality of the product has diminished like so many other things. Looks like I just stick with my PS and AI CS6 version. Very disappointing and a waste of $100.

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Most Valuable Participant ,
Feb 02, 2021

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If you don't want to use a Microsoft install to fix a Microsoft problem that is up to you

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