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Unable to install in other HD

New Here ,
Sep 08, 2020

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Hello

The Adobe CC is installed on my principal HD.

I need to install other Adobe Apps in other HD

I go in Preferences > Applications > Default Location ... I choose the place I want

I have a Red banner in bottom > Unable to install at this place

In French ... see the screen please.

How fix please ?

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Creative Cloud, Installation

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Unable to install in other HD

New Here ,
Sep 08, 2020

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Hello

The Adobe CC is installed on my principal HD.

I need to install other Adobe Apps in other HD

I go in Preferences > Applications > Default Location ... I choose the place I want

I have a Red banner in bottom > Unable to install at this place

In French ... see the screen please.

How fix please ?

Topics

Creative Cloud, Installation

Views

62

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Adobe Community Professional ,
Sep 08, 2020

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Even if you choose to install on a location that is not your root drive still some stuff is installed in the root drive. So if the root drive does not have the space to accommodate these files you will keep getting such errors. Try freeing up space on the root drive, if possible move some stuff to an external drive to free up space and then try.

-Manan

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New Here ,
Sep 08, 2020

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really ?

You don't have a real solution ?

 

All I want is to install Photoshop, Acrobat, Ilustraor... on other HD... 

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Most Valuable Participant ,
Sep 08, 2020

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Be sure you do not try to install to a root folder. For example you can install to E:\Creative Cloud apps but you cannot install to E:\

You will need free space on the system drive to make the download work (and to avoid all kinds of disaster). 

The Windows Installer database and TEMP live on C and will grow.

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New Here ,
Sep 08, 2020

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I'm on Mac... I have another Volume... I was create a Folder... choose this folder... Rights are open for writing and read on this folder... and Impossible to install on it

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Most Valuable Participant ,
Sep 08, 2020

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External disk? How is it formatted?

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New Here ,
Sep 08, 2020

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Like a normal Mac Hard Drive... 

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Most Valuable Participant ,
Sep 08, 2020

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So is it an external disk, or internal?

And how is it formatted - I mean, what format is shown? There are 10 choices shown in https://support.apple.com/en-gb/guide/disk-utility/dsku19ed921c/mac

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New Here ,
Sep 08, 2020

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Mac OS Extended (Case-sensitive, Journaled)

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Most Valuable Participant ,
Sep 08, 2020

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Ah, there is the problem. Not like a normal internal drive. https://helpx.adobe.com/uk/creative-suite/kb/error-case-sensitive-drives-supported.html

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New Here ,
Sep 08, 2020

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ok so the HD must be formated as Journaled Extended only ... right ?

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Most Valuable Participant ,
Sep 08, 2020

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Install the product onto an HFS+ or HFSJ non-case-sensitive drive

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New Here ,
Sep 08, 2020

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ok sir I will try and give a feed back ASAP

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MilsFR LATEST
New Here ,
Sep 08, 2020

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OMG... I will go crazy ... it's seems ok.

But when I try to install a programm... he install it on the principal HD... where I have the Adobe CC installed

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