Unable to install InDesign on macOS Catalina and getting error 41

[clematologie]

Hello, 

I'm trying to install InDesign 2019 on my mac but everytime I get an Error 41 "Unable to access a critical file/directory.".

Does anyone have an idea where it might be coming from?

Thank you!

{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble you are facing while installing InDesign. Could you please confirm what happens when you click Retry to install it again. You can also refer to this help article for installation errors:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[clematologie]

The same error shows over and over again.

[jamiec14712762]

Same Here been happening since updating to Catalina, cant install PS Illustrator or anything besides acrobat for the past three weeks, error 41, even was suggested to create a brand new admin user and same error, support logged into my machone and after an hour said they could not fix and would escalate it to another team 😞

[jamiec14712762]

These do not help at all 😞 it just says to retry, so it's an endless loop.

[clematologie]

Thank you for the answer!

Hopefully Adobe will realase and update soon...   

[Rishabh_Tiwari]

Sorry to hear that, please follow the steps below to do a clean install and see if that works:

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also moving the discussion to Get Started Community for expert support.

Regards

Rishabh

[clematologie]

I've done it and then retried but it still doesn't work...

[Bracketing]

Same problem here since updating to Catalina, cant install Adobe Photoshop 2020 (v. 21)

[LensFlares]

Ich vermute das Problem tritt mit Apple OS Mojave und Catalina immer dann auf, wenn das Betriebssystem auf einer SSD installiert ist. Bekanntlich werden SSD seit Mojave zwangsweise mit dem Apple File Sytem (APFS) formatiert.
Seit Catalina wird das eigentliche Betriebssystem auf einem eigenen, dedizieren und schreibgeschützten Volumen angelegt, das OS selbst ist damit von allen anderen Daten getrennt, was die Zuverlässigkeit von macOS verbessern soll.

Apple hat damit den Systemschutz in macOS 10.15 Catalina auf die nächste Stufe gehoben, indem es das Startvolume in zwei Teile aufteilt. Es erscheint wie ein einzelnes Volume auf dem Desktop, aber es sind wirklich zwei: Eines ist mit dem Namen des Volumes beschriftet, während das andere mit "- Data" versehen ist.
 Hier wird die Ursache für das Verweigern der Installation von CC-Tools liegen, die Installationsroutine versucht auf das erste Volume zuzugreifen bzw. darauf zu schreiben, dies ist aber nicht möglich, es entstehtr der Erros 41 (Fehler beim Zugreifen auf eine kritische Datei/einen kritischen Ordner), das Setup bricht ab.

Der fehler liegt also in der Setup-Routine, die nun komplett umprogrammiert werden sollte!


regards

[GMAlonso]

Hi, Anyone has and update about this? I have the same problem with Adobe Apps. 

Regards

Martin.

[GMAlonso]

Hello, Have you been able to solve the problem?

[LucianaDoLu]

Same problem. Has anyone find a solution for that? 

[get_pinched1]

Says the same thing on my OS Catalina as well!  I've tried everythng!!  I guess it's time to cancel my Adobe Creative subscription

[LensFlares]

That's exactly what I did!

[get_pinched1]

That's the solution!  To cancel the subscription! Adobe, please mark this problem solved.

[LinSims]

None of the CC 2019 apps will run on Catalina, because they either are or include 32-bit software and Catalina only runs 64-bit software.

If you want to run InDesign on Catalina, you'll have to upgrade to InDesign 2020.

[get_pinched1]

Not true.  Same message happens with the 2020 version as well.  N00b

[LinSims]

Adobe has apparently updated CC 2019 so that it will run on Catalina. There are still known issues. See here for more information.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html