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Unable to purchase and install update from my free trial

kengiblucyricky1
New Here ,
Feb 07, 2019 Feb 07, 2019

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I am having difficulty trying to purchase the license to use PS. When I selected the option to buy now, the four blue squares would just keep spinning. I am also having trouble updating software on my macbook. It's currently OS X Version 10.9.5. not sure if that's the issue or not. Thanks for any guidance.

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Sahil.Chawla Adobe Employee
Adobe Employee ,
Feb 07, 2019 Feb 07, 2019

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Moved to Adobe Creative Cloud​

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Nancy OShea Community Expert
Community Expert ,
Feb 07, 2019 Feb 07, 2019

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Did you check the system requirements?

Adobe Creative Cloud system requirements

The current Photoshop needs 10.12 Sierra or higher.  10.9 isn't enough.

Photoshop system requirements

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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