Unable to re-install Media Encoder and Premiere

Community Beginner ,
Jan 17, 2021

Copy link to clipboard

Copied

So starting this weekend I've been having issues with Premiere and Media Encoder - crashing, freezing and longer than normal render times - when I tried to uninstall with creative cloud it said the programs were still running in the background. Opening Task Manager I could see that they were both indeed still running in the background, however, I cannot end them, when I do I get an error message saying the operation could not be completed. Next, I used the Clean Up Tool to remove all Adobe software and Creative Cloud from my PC, which worked. But now I cannot re-install Premiere or Media Encoder because they are apparently still running in the background even though they're no longer on my PC. I am able to re-install other Adobe programs but these two will not as the computer still thinks they're running. I am at an utter loss, I've tried to kill the tasks using cmd but that just says process not found. I need these programs as I do a lot of content creation and video editing and now I'm completely locked out from using them, please, does anyone have any idea whats going on??

TOPICS
Creative Cloud, Installation

Views

40

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 17, 2021

Copy link to clipboard

Copied

Did you re-start your computer yet?

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
JayJonesR AUTHOR LATEST
Community Beginner ,
Jan 17, 2021

Copy link to clipboard

Copied

Did that multiple times; I've seemed to have found a fix, however. Downloaded a task manager program called Process Hacker that seems to be more efficient than the built-in Windows one, was able to end the processes and re-install the softwares.

 

Thanks for the quick response though!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more