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Unable to reach Adobe servers

Community Beginner ,
Jun 25, 2020

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After update Adobe Creative Cloud, I receive a message "Unable to reach Adobe Servers" and prompt me to check my firewall and ensure that time and date are ok.

Any suggestions?

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Collaboration, File sync

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Unable to reach Adobe servers

Community Beginner ,
Jun 25, 2020

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After update Adobe Creative Cloud, I receive a message "Unable to reach Adobe Servers" and prompt me to check my firewall and ensure that time and date are ok.

Any suggestions?

TOPICS
Collaboration, File sync

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886

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Jun 25, 2020 3
Adobe Employee ,
Jun 25, 2020

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Yannios, please see https://community.adobe.com/t5/download-install/unable-to-reach-adobe-servers-why/td-p/11236579 where this topic was just discussed.  Please update this public forum discussion if you have any additional questions.

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Jun 25, 2020 0
Community Beginner ,
Jul 06, 2020

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After talking with Adobe customer care, the representative told me that the problem is that my (OS) Windows 10, is not other than English language. In my case is in Greek language. So I should wait for an update or some how Adobe to fix this issue.

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Jul 06, 2020 1
Adobe Employee ,
Jul 06, 2020

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I am sorry, I don't understand, Yannios.  The language settings for the operating system or for the installed Adobe applications have no bearing on being able to connect to the server.

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Jul 06, 2020 0
Community Beginner ,
Jul 06, 2020

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The language in the operating system. They told me that if it is not in English thw Creative Clouda can't reach Adobe servers. They suggest me to turn my OS in English until the proble resolved.

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Jul 06, 2020 0
Adobe Employee ,
Jul 06, 2020

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Yannois, do you have a case number from your interaction with our support team that I can review?  You can find information on how to locate and update your recent support cases at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

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Jul 06, 2020 0
Community Beginner ,
Jul 06, 2020

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CRM: 07751000008993

ADB-13853502-P9F0

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Jul 06, 2020 0
Adobe Employee ,
Jul 06, 2020

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Thank you, Yannios.  I reviewed your membership plan and there is no limitation by language.  By default, Adobe applications will install in the language setting for the operating system.

 

If you have problems connecting to our servers then please bookmark http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which provides the troubleshooting steps necessary to resolve the connection error.

 

In certain countries, we do provide language-specific plans that can lead to a similar error message.  For example, a computer running using English as it's the default language, but the plan is specific to Chinese (Traditional) only.

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Jul 06, 2020 0
Community Beginner ,
Jul 06, 2020

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I don;t have problem with installing. Photoshop and Lightroom Classic are well installed in my pc. The problem is that Creatice Cloud can;t "reach Adobe Servers".

I first "chat with support for almost 45 minutes trying several steps he suggested and then said to me that a superior would call me. After three days I receive a call from Adobe support and the respresentative I spoke with, told me that there is an issue with operating systems running in other language than English can't reach Adobe servers.

Few minutes ago I change the language in my pc and Creative Cloud finally succeed to connect with Adobe. When I change it back to greek language, again cant reach servers.

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Jul 06, 2020 1
New Here ,
Jul 06, 2020

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Case number ADB-13813555-X7N3. Issue with my windows user profile. 

After 10 days, 2 Windows 10 reinstalls, a switch to Windows 10 PRO (new licence) and countless hours of digging through the internet I find this. Thank you. I had the same issue, my windows display language being Romanian (Windows, if you let it, will silently install regional settings in your region language, in Yannios' case Greek, in my case Romanian). I switched to english and Creative Cloud for desktop works again. So, the guy Yannios talked to was right, if nothing else helps, try switching the interface to English.

Nice work, Adobe!

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Jul 06, 2020 0
New Here ,
Jul 14, 2020

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Greetings.

Changing the Windows' language from Greek to English worked for me too.

I tried many other things for several days to no avail.

Thanks for sharing Yannios!

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Jul 14, 2020 2
Matissj LATEST
New Here ,
Jul 14, 2020

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Same problem with Latvian language in windows!

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Jul 14, 2020 2