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Unable to reach Adobe servers...

New Here ,
Dec 06, 2016

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I paid for Illustrator cc, and I installed the Creative Clowd app so I could download Illustrator.

I have Windows 7.

When I open the Creative Cloud app, it says "Unable to reach Adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again".

The time settings on my computer are correct, and I tried to disable the Firewall, but it still shows this message.

I need to use Illustrator for my studies...

What can I do?

Hi Atul_Saini,

I followed the instructions from the link - I reset the hosts file manually and it worked.

Now Creative Cloud works and I installed Illustrator successfully.

Thank you very much!

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Unable to reach Adobe servers...

New Here ,
Dec 06, 2016

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I paid for Illustrator cc, and I installed the Creative Clowd app so I could download Illustrator.

I have Windows 7.

When I open the Creative Cloud app, it says "Unable to reach Adobe servers. Please check your firewall settings, ensure that the time settings on your computer are correct, and try again".

The time settings on my computer are correct, and I tried to disable the Firewall, but it still shows this message.

I need to use Illustrator for my studies...

What can I do?

Hi Atul_Saini,

I followed the instructions from the link - I reset the hosts file manually and it worked.

Now Creative Cloud works and I installed Illustrator successfully.

Thank you very much!

Topics

Creative Cloud

Views

2.1K

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 06, 2016

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Hi Galina1995,

We would try to assist you with this connectivity issue here, I see that you have attempted the basic steps to troubleshoot this. Now, I would request you to follow the instructions mentioned on this link-Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications and share the results so that we may assist you further.

Thanks.

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New Here ,
Dec 06, 2016

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Hi Atul_Saini,

I followed the instructions from the link - I reset the hosts file manually and it worked.

Now Creative Cloud works and I installed Illustrator successfully.

Thank you very much!

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Adobe Employee ,
Dec 06, 2016

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It is great that you were able to fix this one, please let us know in case we could be of any help to you going forward.

For product specific queries, please check their respective forums, https://forums.adobe.com/welcome

Have a nice day.

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New Here ,
Dec 07, 2016

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Hi Atul_Saini

I followed the instructions from the link and It doesn't resolve the issues. When I reset the host it says 0 host entries were fixed.@

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Adobe Employee ,
Dec 08, 2016

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Hi Iqbala29370028,

I would also request you to share the OS version that you are using so that we can help you with the specific instructions.

Meanwhile, could you please check the hosts file for entries manually? Check "Reset hosts file manually" under step 2 on this link:- Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications​ and share the results.

Thanks.

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New Here ,
Aug 28, 2020

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i am having this same problem and neither option has worked.

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Adobe Community Professional ,
Aug 28, 2020

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Have you tried with steps mentioned in below link ?

 

https://helpx.adobe.com/in/download-install/kb/unable-to-reach-adobe-servers.html

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