-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that due to the virus and reduced staffing wait times are longer than usual
Good morning. If your plan is a Team or Enterprise plan, you will not see "Manage Plans" in your Adobe account. To change or cancel a plan, you must contact Customer Care or the reseller you purchased it from.