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Unable to reach customer Support for cancelling plan

New Here ,
Apr 17, 2020

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The `Manage Plan` or the `Cancel Plan` button is not showing up on the `Plan` page. I am unable to cancel my plan or reach out to customer care for helping me with it. Can someone help me out here ?

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Unable to reach customer Support for cancelling plan

New Here ,
Apr 17, 2020

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The `Manage Plan` or the `Cancel Plan` button is not showing up on the `Plan` page. I am unable to cancel my plan or reach out to customer care for helping me with it. Can someone help me out here ?

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Apr 17, 2020 0
Most Valuable Participant ,
Apr 17, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

 

Do be aware that due to the virus and reduced staffing wait times are longer than usual

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Apr 17, 2020 0
Adobe Community Professional ,
Apr 17, 2020

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Try using a different web device that supports cookies and does not have script blockers.

Please log-in to your account below and confirm your payment details are current.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.
image.png

 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 17, 2020 0
Adobe Community Professional ,
Apr 17, 2020

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Good morning.
If your plan is a Team or Enterprise plan, you will not see "Manage Plans" in your Adobe account. To change or cancel a plan, you must contact Customer Care or the reseller you purchased it from.


TkfY(ACP),JAPAN

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