• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to register

New Here ,
Nov 14, 2020 Nov 14, 2020

Copy link to clipboard

Copied

I had to reinstall Elements 11 and Premiere Elements 11 because my computer died. When I re-install I am unable to activate. I get the message "Could not register your product at this time. Try again later". If I go into my account page Elements is showing with the correct Registration Code. Premiere Elements does not show on this page, but it was registed at the same time I purchased and installed years ago. It is also interesting to note that the information on the web site indicates that I am able to install on more than one machine, so I cannot figure wh I should be having this problem. Any clues?

Thanks.

TOPICS
Installation

Views

89

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 14, 2020 Nov 14, 2020

Copy link to clipboard

Copied

LATEST

Try a different browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines