Unable to run Creative Cloud

[Sébastien5FE3]

I downloaded Creative Cloud, but i am not able to run it. It says its impossible to execute the code, because MSVCP140.dll was not found. I close the pop up and another pop ups : impossible to execute the code, because VCRUNTIME140.dll was not found.

I reinstalled twice Creative Cloud, restart my laptop (hp with windows 10) twice also, and still same pop ups.

Any advice? Thanks

[John T Smith · Accepted solution]

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html