Unable to Update apps

Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Hi, I'm currently trying to update photoshop but after about a minute it stops, the error message says can't connect to adobe servers - but that's because the adobe updater trips up my modem so I don't have internet for the next 5 minutes as the modem goes into automatic reset.

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Adobe Community Professional ,
Nov 20, 2020 Nov 20, 2020

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there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you. https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-in...

 

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Explorer ,
Nov 20, 2020 Nov 20, 2020

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Community Beginner ,
Nov 22, 2020 Nov 22, 2020

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Thanks kglad and Lena...unfortunately, still no progress.

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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Community Beginner ,
Dec 04, 2020 Dec 04, 2020

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Thanks kglad for the suggestions - however, none of those work.

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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