Unable to Update apps

[jaiy]

Hi, I'm currently trying to update photoshop but after about a minute it stops, the error message says can't connect to adobe servers - but that's because the adobe updater trips up my modem so I don't have internet for the next 5 minutes as the modem goes into automatic reset.

[kglad]

there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you. https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-in...

[LenaAxelsson]

This document may help;

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#troubleshoot_network_connectiv...

[jaiy]

Thanks kglad and Lena...unfortunately, still no progress.

[kglad]

if you ruled out that the win 10 bug affects you, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

[jaiy]

Thanks kglad for the suggestions - however, none of those work.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human