unable to update apps

New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi there,

 

I'm unable to update the apps I have. It says there are updates, but nothing happens when I click update or uppdatera in Swedish.

 

HELP, please.

 

best wishes,

Anders / aka Viryabodhi

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Creative Cloud, Installation

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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restart your computer and, if updates are still available, retry updating.

 

kglad_0-1614618657424.png

 

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi there.

I have restarted my iMac many times and the problem remains.

Best
Viryabodhi

--
Sent from my IPhone

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New Here ,
Mar 01, 2021 Mar 01, 2021

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And I restarted again, and same result.

Nothing happens.

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Skärmavbild 2021-03-01 kl. 16.57.01.png

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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next, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Thanks, this (below) seemed to work. It's flowing again.

 

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

phew...

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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great, and yes, that's a lot easier than the nuclear (last) option.

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Thanks kglad!

Couldn’t see your name anywhere.

Lucky to avoid the nuclear option. 😅

Best
--
Sent from my IPhone

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Adobe Community Professional ,
Mar 03, 2021 Mar 03, 2021

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you're welcome.

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