Unable to update Creative Cloud: Error 507

New Here ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

Hello, 

 

Whenever I try to update Creative Cloud I get the this error: "Encountered issue in updating Creative Cloud. Error code 507"

I googled the error and it says that its caused by the volume being offline. But my volume is perfectly fine, I also tried to change the install location of CC to see if it would fix but it didn't. What can I do to fix this?

 

Thank you.

TOPICS
Creative Cloud, Installation

Views

64

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

Thanks for your reply,

 

The volume is definitely online and it still won't update. I want to try the fix where the volume is offline but there isn't a 'View error log' button in my error message. How can i view the error log?

 

Thanks again.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

if disk manager showed your install target disc is online and that and the 507 error both persist after a computer restart:

 

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, either contact adobe support* or do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

 

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1614619881297.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

I got it to work! I found the log file in my temp files and found out that the error was being caused by the Notification Manager. I uninstalled and reinstalled it through PowerShell and CC updated! Thanks for your help.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

there was no link to the log file in the error message, correct?

 

how did you find it?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

It was in my LocalAppdata\Temp\Adobe folder. There was a file called ACC, I went in it and searched for the error. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

thank you!

 

hopefully, that will benefit someone else.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines