Thank goodness Apple and Shutterfly are well informed, patient, kind, and willing not to leave you with a mess and then take forever to disconnect. Not real sure if I will continue with the program. I think they lack patiences. I think they have a problem with folks that are not proficient with computers.
Other users here can't help with account problems, but if you have a problem with a program you should go to the individual forum and ask a question - To find a forum for your program please start at https://community.adobe.com/
"I think they have a problem with folks that are not proficient with computers."
My experience with Adobe support has always been good. But I admit I haven't contacted them during the pandemic because they are getting slammed with inquires and have fewer agents available.
Obviously, Adobe technical support can't fix broken equipment or teach you how to use your computer. That's not their job. But to the extent that you're having a problem with a particular app or service, they should be able to assist you.
What is your Adobe Case Number?
What exactly do you need help with?
Which desktop app or service?
Which operating system?
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media