Highlighted

Uninstall Photoshop CC 2015.5

Explorer ,
Nov 02, 2016

Copy link to clipboard

Copied

I upgraded to Photoshop CC 2017 this morning from Photoshop CC 2015.5 and can find no instructions on how to uninstall CC 2015.5  How do I uninstall CC 2015.5?

I'm using a Mac Pro with OS X "Sierra" 10.12.1

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you can wait for the next update or uninstall cc 2017 (Uninstall or remove Creative Cloud apps)​ and then reinstall with that option ticked.

TOPICS
Creative Cloud

Views

3.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Uninstall Photoshop CC 2015.5

Explorer ,
Nov 02, 2016

Copy link to clipboard

Copied

I upgraded to Photoshop CC 2017 this morning from Photoshop CC 2015.5 and can find no instructions on how to uninstall CC 2015.5  How do I uninstall CC 2015.5?

I'm using a Mac Pro with OS X "Sierra" 10.12.1

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you can wait for the next update or uninstall cc 2017 (Uninstall or remove Creative Cloud apps)​ and then reinstall with that option ticked.

TOPICS
Creative Cloud

Views

3.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 02, 2016 0
Adobe Community Professional ,
Nov 02, 2016

Copy link to clipboard

Copied

unless you untick, remove old versions, the installer will remove older versions during installation of the newer version:

Screenshot - 11_2_2016 , 11_38_45 AM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 02, 2016 1
Explorer ,
Nov 02, 2016

Copy link to clipboard

Copied

I overlooked that.  So, what do I do now?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 02, 2016 0
Adobe Community Professional ,
Nov 02, 2016

Copy link to clipboard

Copied

you can wait for the next update or uninstall cc 2017 (Uninstall or remove Creative Cloud apps)​ and then reinstall with that option ticked.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 02, 2016 1
New Here ,
Nov 04, 2016

Copy link to clipboard

Copied

Look like you should be able to uninstall the old version from inside Creative Cloud

Screen Shot 2016-11-04 at 1.50.37 PM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 04, 2016 2
New Here ,
May 17, 2017

Copy link to clipboard

Copied

Hi, I have a similar problem, the old version is not displayed on my Creative Cloud, and I didn't get the option to remove the old version, it only shows the latest version and I can't uninstall the 2015.5 version from the control panel

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 17, 2017 0
kglad LATEST
Adobe Community Professional ,
May 17, 2017

Copy link to clipboard

Copied

previous versions are not available with trials.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 17, 2017 1
New Here ,
Apr 26, 2017

Copy link to clipboard

Copied

Hi,

I have a functional version of Photoshop 2014 which i accidentally updated to Photoshop 2017.  When i did that, my working installation became a 7 day trial install.  I do not want this and am perfectly comfortable with a 2014 version without and time limitations.  Please advise on the best method to resolve this?  I have explored on the reverting through the Adobe Creative Cloud menu but I cannot seem to locate the previous installed version in the menu.  Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2017 0
Adobe Community Professional ,
Apr 26, 2017

Copy link to clipboard

Copied

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2017 1