Unknown error code?

New Here ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

Hi! When I try to log into my creative cloud desktop app to download photoshop, it keeps giving me the following unknown error code: 2efc9cdb-10ad-403c-bc3b-44b521fc1e45

 

Does anyone know how to fix this and log in?

 

Thanks!

TOPICS
Creative Cloud

Views

69

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

This seems to be a MS problem. See this google search for links to possible solutions.

 

https://www.google.com/search?q=error+code%3A+2efc9cdb-10ad-403c-bc3b-44b521fc1e45&oq=error+code%3A%...

 

Why are You Signing Out of the CC Desktop App in the first place?

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

Im signing out to change accounts - I had a university one which is stuffed so I made another personal account with a photography package.

 

Now I can't seem to get into creative cloud at all!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

LATEST

Ash, did you use the e-mail address provided to you by the University to set up the Photography plan subscription?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines