Update does not work anymore

New Here ,
Dec 02, 2020

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Since a couple of weeks, update in "Creative Cloud" app on a Mac does not work anymore. It shows available update, but neither pressing the button nor auto-update do anything. No error message.

Anybody faced the same problem? Any idea on a solution?

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Creative Cloud, Installation

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Adobe Community Professional ,
Dec 02, 2020

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for many adobe programs your need 10.14 or 10.15

 

what's your os version and what program are you trying to update?

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fbutter AUTHOR
New Here ,
Dec 02, 2020

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'm running 10.15 and it worked for a long time until the latest realeses (like PS 22.0.0).
I tried "Update All", as well as all the other five available updates. Also, I enabled auto-update. Sorry for the German, "Aktualisieren" means "Update".Bildschirmfoto 2020-12-02 um 16.27.59.png

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Adobe Community Professional ,
Dec 02, 2020

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try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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fbutter AUTHOR
New Here ,
Dec 02, 2020

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Thanks, klad.

Ressetting had no effect but repairing obviously helped, it is updating now.

Still a bit strange, that there was no error message at all, just no reaction...

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kglad LATEST
Adobe Community Professional ,
Dec 02, 2020

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i don't know why that happened, but am glad to hear it's working now.

 

if you can, save this link because whatever broke your cc app (eg, av) is probably still lurking.

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