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Update Failed. Unable to extract the downloaded files. (U44M11210)

Community Beginner ,
Aug 14, 2013

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Creative Cloud poped up and said there where updates available.  I clicked through telling it to go ahead and update all the apps that needed it.

For Bridge I got the error:

-------------------------------------------------------

There was a problem updating Bridge CC

for more information see the specific error below

-------------------------------------

Update Failed

Unable to extract the downloaded files. Press Retry to download again.

(U4411210)

------------------------------

(Link): Contact customer support.

-------------------------------

I click the link and it just took me here:

http://helpx.adobe.com/creative-cloud/topics/getting-started.html  ( general info page and no help whatsover_

So I opened a chat support window and after waiting for 15 minutes the chat support guy told me that he couldn't help me and I'm going to have to phone during business hours.

Creative Cloud costs $50 per month and Microsoft Office 365 costs $24 per month for their top plan which includes more product value than Creative Cloud (Office Premium Destop on 5 (not 2) machines, Office Web Apps on any machine, plus Exchange Online, SharePoint Online, Lync and Skydrive Pro plus a Public Facing website with your own domain.)

But in addition to more product for the money, Microsoft provides 24 hour phone support for Office 365.  All for $24/month.

How can Adobe expect to ask for $50 per month and not give 24 hour support?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

that's M one el etc, not M one one etc.

http://forums.adobe.com/thread/1095895

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Update Failed. Unable to extract the downloaded files. (U44M11210)

Community Beginner ,
Aug 14, 2013

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Creative Cloud poped up and said there where updates available.  I clicked through telling it to go ahead and update all the apps that needed it.

For Bridge I got the error:

-------------------------------------------------------

There was a problem updating Bridge CC

for more information see the specific error below

-------------------------------------

Update Failed

Unable to extract the downloaded files. Press Retry to download again.

(U4411210)

------------------------------

(Link): Contact customer support.

-------------------------------

I click the link and it just took me here:

http://helpx.adobe.com/creative-cloud/topics/getting-started.html  ( general info page and no help whatsover_

So I opened a chat support window and after waiting for 15 minutes the chat support guy told me that he couldn't help me and I'm going to have to phone during business hours.

Creative Cloud costs $50 per month and Microsoft Office 365 costs $24 per month for their top plan which includes more product value than Creative Cloud (Office Premium Destop on 5 (not 2) machines, Office Web Apps on any machine, plus Exchange Online, SharePoint Online, Lync and Skydrive Pro plus a Public Facing website with your own domain.)

But in addition to more product for the money, Microsoft provides 24 hour phone support for Office 365.  All for $24/month.

How can Adobe expect to ask for $50 per month and not give 24 hour support?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

that's M one el etc, not M one one etc.

http://forums.adobe.com/thread/1095895

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Adobe Community Professional ,
Aug 14, 2013

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that error is probably incorrectly copied.  attach a screenshot of the error message.

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Community Beginner ,
Aug 14, 2013

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Screenshot.png

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Adobe Community Professional ,
Aug 14, 2013

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that's M one el etc, not M one one etc.

http://forums.adobe.com/thread/1095895

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New Here ,
Dec 07, 2014

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to fix this (on a PC)

1: open up the Creative Cloud control panel, and quit out.

2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

3: Delete (or rename) the directory named "1.0"

4: restart Creative Cloud

5: Got to the App manager and update

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New Here ,
Dec 21, 2014

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what if you do not have appdata folder?

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Adobe Employee ,
Dec 22, 2014

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Dan333p make sure that you are able to view hidden files and folders.  If you are not seeing the AppData folder that is the likely cause.

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New Here ,
Feb 03, 2015

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How would one do this on a Mac?  Thanks!

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New Here ,
Feb 03, 2015

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I found out how to do this on a Mac (via a reply to this video Adobe Creative Cloud Updates - Unable to extract download files - U44M1l210 - YouTube😞

On an Mac  ...   Library/Application Support/Adobe/AAMUpdater. Tricky to find but use "Go To Folder" from finder "Go" menu and enter ~/Library to bring  up the hidden folder.

But I did it and I still get the same error.

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Adobe Employee ,
Feb 03, 2015

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Jospouch I would recommend starting a new discussion with the specifics of the errors which you are facing.  This discussion was from 2013 for a Windows based computer facing this error.

I would recommend that you post the error messages you are able to locate from your installation logs to that discussion.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

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New Here ,
Feb 03, 2015

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Problem fixed now.  I ended up performing the operation in both Library folders:

Computer\Library\Application Support\Adobe\AMMUpdater  and

Users\'User'\Library\Application Support\Adobe\AMMUpdater

The User library was the second one I tried, and the one that actually contained files too, so maybe that one was the correct library folder to use for this.

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Community Beginner ,
Mar 06, 2015

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I did this, and the problem persists

What are the specific names of the files to be deleted?

Thnka

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New Here ,
Mar 06, 2015

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C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater\1.0

I deleted the 1.0 directory and then reran and it worked.  I followed the instructions exactly as above in another post (and reposted just below):

 

4.  Re: Update Failed.  Unable to extract the downloaded files. (U44M11210)

  Chelfyn Baxter    Community Member

 

 

  

to fix this (on a PC)

1: open up the Creative Cloud control panel, and quit out.

2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

3: Delete (or rename) the directory named "1.0"

4: restart Creative Cloud

5: Got to the App manager and update

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New Here ,
Dec 22, 2015

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I'm having similar issue. Any solution for Mac user?

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New Here ,
Feb 11, 2016

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Manually download the latest update via: Product updates

- Open the disk image

- Open the folder /packages

- Find all the .dmg files in /packages and open them.

- Now click and install the update from the installer!

Hope that helps

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New Here ,
Feb 28, 2016

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I have the same issue on a windows10 box. Can't find an AAMUpdater folder or 1.0 directory.

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New Here ,
Jan 15, 2017

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do a search, it's hidden

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New Here ,
Feb 25, 2015

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Thank you - this did the trick.  Much appreciated.

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