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Update failed, updates have been suppressed by the Administrator

New Here ,
Aug 18, 2020 Aug 18, 2020

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I'm trying to update Illustrator CC, but when I launch the installer, I'm greeted with the following error message:

Update failed, updates have been suppressed by the Administrator

 

Now I understand that the solution would be to go and delete/rename AdobeUpdateAdminPrefs.dat. and that has indeed worked for other people who have had this same issue. However, if I do that, the file is instantly recreated after I launch the install again and I get the same message. If I rename the file, a new instance is created in the same location. How to fix this?

 

Thank you

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hi there, 

We're sorry for the trouble. Are you still getting the same error? 

 

Thanks 

Kanika

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