Update of Creative Cloud Desktop

New Here ,
Dec 14, 2020

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On Creative Cloud Desktop we updated 'camera raw v 13.1' and now we cannot open photoshop files Message reads

'Phoptoshop.exe - System Error

The progreamm can't start because

api-ms-win-core-libraryloader-l1-2-0.dll is missing from your computer.  Try reinstalling the programme to fix this problem.'

Do we have to uninstall photoshop before trying to reinstall?

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Creative Cloud

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Most Valuable Participant ,
Dec 14, 2020

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New Here ,
Dec 14, 2020

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had this issue for about a week now, solution is to install camera raw 12.4. ignore other posts, this is 100% a solution.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

credit to Ged Traynor on https://community.adobe.com/t5/photoshop/can-t-start-photoshop/td-p/11667211?page=1

 

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New Here ,
Dec 16, 2020

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I love you 5000 times

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