Update to macOS BigSur: can not open new files or load old files from my cloud

Community Beginner ,
Dec 31, 2020

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Since I Updated to macOS BigSur I can not open new files or load old files from my cloud in any application of creatice cloud. I have already tried to fix it by reinstalling the applications or following the steps named in this entry ( https://community.adobe.com/t5/illustrator/illustrator-crashes-in-mac-os-11-big-sur/td-p/11595150?pa... ), nothing seems to work out. Suddenly i cant work like that; i cant even start a new project. 

I added 2 screenshots. First one shows start screen photoshop, it stays like this whatever I do. Second one shows startscreen Illustrator, stays like this whatever I do. 

Thanks for ur help!

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Creative Cloud, Feature request, Installation

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1 Correct Answer

Community Beginner , Jan 04, 2021
Aron5DBB Community Beginner , Jan 04, 2021
Yes I followed your suggestions, and thanks for taking your time.I found the solution: Rename the UXP folder to ~UXPMore Details in the com section linked below:https://community.adobe.com/t5/photoshop/everytime-i-open-photoshop-the-screen-is-black-please-help/td-p/11131028?page=1&mv=product&mv2=accc#sa_src=web-messaging    

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Adobe Community Professional ,
Dec 31, 2020

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reset the cc app.

 

to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

then check your account to verify your subscription is what you expect and to verify your adobe id and password, https://account.adobe.com

 

finally, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

 

kglad_0-1609427305213.png

 

 

 

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Aron5DBB AUTHOR
Community Beginner ,
Jan 02, 2021

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its still not working. i deinstalled everything, deactivated all logins to my account from devices with access, reinstalled everything, only logged in on my main mac and still can not open new projects in any programm or open old projects. Photoshop and Illsutrator are still opening up with black screen. 

but maybe i didnt verify my subscription correctly, idk. Please help me out, thanks so far

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Adobe Community Professional ,
Jan 02, 2021

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that's all unrelated to my suggestion.  did you precisely follow the previous suggestion?

 

if yes and that failed, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Jan 04, 2021

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Yes I followed your suggestions, and thanks for taking your time.

I found the solution: 

 

 

 

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kglad LATEST
Adobe Community Professional ,
Jan 04, 2021

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Community Beginner ,
Jan 04, 2021

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Thanks!

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