Highlighted

Updated Creative Cloud app - now it's disappeared??

New Here ,
Mar 02, 2018

Copy link to clipboard

Copied

Hi,

I was forced to update the Creative Cloud app (or Creative Suite manager) or whatever it's called. The one that displays all of your CC apps and enables you to download them.

Well now, having updated it, it disappeared and now I can't find it in any of my drives. It appears to have self-destructed.

I keep having problems with Adobe software and I'm getting very frustrated. Am I now going to have to uninstall my apps, etc? And if so, will I be losing all of the various projects I've started in Premiere Pro, etc?

Please advise asap.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

restart your computer and see if it reappears.

if it doesn't check your installation directory.  if you don't where that is, what's your os?

and you don't need to uninstall anything that's working correctly and even if you uninstall you don't lose any files produced by your adobe programs.

Topics

Creative Cloud

Views

1.3K

Likes

Translate

Translate

Report

Report
This conversation has been locked.

Updated Creative Cloud app - now it's disappeared??

New Here ,
Mar 02, 2018

Copy link to clipboard

Copied

Hi,

I was forced to update the Creative Cloud app (or Creative Suite manager) or whatever it's called. The one that displays all of your CC apps and enables you to download them.

Well now, having updated it, it disappeared and now I can't find it in any of my drives. It appears to have self-destructed.

I keep having problems with Adobe software and I'm getting very frustrated. Am I now going to have to uninstall my apps, etc? And if so, will I be losing all of the various projects I've started in Premiere Pro, etc?

Please advise asap.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

restart your computer and see if it reappears.

if it doesn't check your installation directory.  if you don't where that is, what's your os?

and you don't need to uninstall anything that's working correctly and even if you uninstall you don't lose any files produced by your adobe programs.

Topics

Creative Cloud

Views

1.3K

Likes

Translate

Translate

Report

Report
Adobe Community Professional ,
Mar 02, 2018

Copy link to clipboard

Copied

restart your computer and see if it reappears.

if it doesn't check your installation directory.  if you don't where that is, what's your os?

and you don't need to uninstall anything that's working correctly and even if you uninstall you don't lose any files produced by your adobe programs.

Likes

Translate

Translate

Report

Report
E__Fr_ LATEST
Community Beginner ,
Jun 19, 2020

Copy link to clipboard

Copied

This is still happening. Over the year I am probably loosing 2 or 3 days just trying to make this f....ing crap work. 

Likes

Translate

Translate

Report

Report