updates and programs not opening

New Here ,
Oct 20, 2020 Oct 20, 2020

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This is the second update (PS v 21.2.4) that has caused errors with all programs with CC. unable to update or open any program. imac Catalina version 10.15.7. Last time I deleted CC and re-installed, will I have to do this for every update? any one else have a fix or having this problem?

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Hi there, 

Would you mind sharing the error message that you get? 

 

Thanks 

Kanika

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New Here ,
Oct 20, 2020 Oct 20, 2020

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I had a similar experience while updating it. I am also looking forward to seeing the solutions for the concern

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Adobe Community Professional ,
Oct 20, 2020 Oct 20, 2020

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As KanikaS wrote: Please give more information about your problem, especially the error messages.

Without such informations we can't try to help.

 

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Hello Axel, there is no error message. clicking on the update all or individual updates does nothing. I have 7 uprates available but program will not respond at all or open any of the apps.  this only happens when a update is posted. 

any suggestions?

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