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Updates Slow

New Here ,
Dec 09, 2020 Dec 09, 2020

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This seems to be my new normal...days to install updates. No problem with my connection. Please resolve the issue.

Screen Shot 2020-12-09 at 3.13.55 PM.png

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Creative Cloud

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Slower than usual ... meaning, dead slow.

Not possible to update.

Screenshot 2020-12-10 at 15.00.56.png

 

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Community Expert ,
Dec 10, 2020 Dec 10, 2020

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LATEST

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Expert ,
Dec 10, 2020 Dec 10, 2020

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these are user-to-user forums.

 

that said, adobe updates have always been slow and it's not likely they speed up because of a suggestion, but you can suggest that here, https://www.adobe.com/products/wishform.html

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