Updates

New Here ,
Nov 01, 2020

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It is no longer possible for me to update.

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Creative Cloud, Installation

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Updates

New Here ,
Nov 01, 2020

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It is no longer possible for me to update.

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Creative Cloud, Installation

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26

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Nov 01, 2020 0
Adobe Community Professional ,
Nov 01, 2020

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update your os.

 

if you have an old unsupported os, there's no work-around except continue to use the older cc versions for as long as you can or until you are able to update your computer.

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Nov 01, 2020 0
New Here ,
Nov 01, 2020

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Thank you. OS is the newest. The problem was Adobe Cloud, the program works again. I have reinstalled Adobe Cloud.

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Nov 01, 2020 0
kglad LATEST
Adobe Community Professional ,
Nov 01, 2020

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you're welcome.

 

for others with desktop app problems:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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