Updating Photoshop on my mac laptop, Catalina 10.15.7

New Here ,
Jul 19, 2021 Jul 19, 2021

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I purchased a creative suite photoshop on my mac and now after i update it its only good for 7 days. Do i have to buy it again? The old email address that the account was attached to is no longer in use. Help!!

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Hi @jdaavid 

I'm sorry to say that legacy Creative Suite cannot run on Catalina. It's too old.   Only modern Creative Cloud software will work on Catalina  -- Photoshop CC 2020 or 2021. 

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

Possibly related link:  Creative Cloud reverts to Trial mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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No Creative Suite product will install or run on macOS Catalina or newer because all that older software had 32-bit components... For further details, please see this Adobe help page:

 

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

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