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Updating Photoshop v 21.1 stops at 37%

New Here ,
Mar 18, 2020

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Photoshop v 21.1 cannot be updated. I have tried restarting the computer and logged out and logged in again. But it stops at 37% update.

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Creative Cloud, Installation

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Updating Photoshop v 21.1 stops at 37%

New Here ,
Mar 18, 2020

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Photoshop v 21.1 cannot be updated. I have tried restarting the computer and logged out and logged in again. But it stops at 37% update.

TOPICS
Creative Cloud, Installation

Views

135

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Mar 18, 2020 0
Adobe Employee ,
Mar 18, 2020

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Larsa74733870, sorry you are encountering errors while updating Photoshop CC.  Please check the log files to determine why the update is failing. You can find information on how to locate the fatal errors within the log files at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

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Mar 18, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Mar 18, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Mar 18, 2020 1