The CS6 was discontinued long ago.
You cannot upgrade from now.
Let's introduce Creative Cloud.
I understand CS6 is long discontinued. Thank you.
I chatted with Adobe support and was told I could still upgrade to CS6, but that I should ask about it somewhere here in the forums. Doesn't make sense to me, but I thought it was worth a try.
This "support" sounds like a scammer. They are a big problem here. Did they contact you and ask you email but not email @adobe.com, or to use Skype? The fact is that the real Adobe support won't say that.
No. I literally chatted with support through my Adobe account.
Sometimes the reports of Adobe support are frightnening: they seem to make up stuff. They have been told not to send people to the forums either, which they do to end a conversation. The reply you had was absolutely wrong.
I can't upgrade anymore.
It's been sold end many years ago.
Even the technical support for CS6 was over in 2014.
Warning, scammers may contact you privately pretending to be Adobe staff or having legal CS6 for sale. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.
#1 Creative Suite is no longer legally sold by any vendor, retailer or country. Adobe stopped selling it in 2017.
#2 There is no upgrade path from Creative Suite to Creative Cloud except to purchase a Creative Cloud subscription. Some plans are available month-to-month but most are annual (prepaid or paid monthly).
Photoshop or Premier Elements 2020 (approx $100, no subscription needed)
Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the very latest versions of these great products & services:
-- Photoshop and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- 20 GB cloud storage (upgradable to 1 TB).
Creative Cloud All Apps (31 + apps & services) or Single Apps plans
You were, Have Been, Completely Miss Informed.
CS6 is No longer available, ligitimately, Legally, from anywhere.
No matter who or from whatever place you talked, Chatted, communicated, with.