Use on second computer problem

New Here ,
Aug 19, 2020 Aug 19, 2020

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I make a payment that allows me to use Adobe software on more than one computer (five I believe). This has worked fine for months but I cannot now use my second computer. I share this with my wife for her emails, etc, and last week I needed to access Photoshop. Because the software would suddenly not recognise me (I have made no changes at all) I had to open up a free 7 day Trial in her name to do what I needed. That has now ended and I desperately need to use my second computer, for which I am paying a lot of money. Does anyone know what I need to do to get Adobe to allow me to carry on? I must say the Adobe Help site is useless sending me round in Kafka-esque type circles, David Penney

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Most Valuable Participant , Aug 19, 2020 Aug 19, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.htmlThis part copied from Nancy_OShea1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Av...

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Most Valuable Participant ,
Aug 19, 2020 Aug 19, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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