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Use on second computer problem

New Here ,
Aug 19, 2020

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I make a payment that allows me to use Adobe software on more than one computer (five I believe). This has worked fine for months but I cannot now use my second computer. I share this with my wife for her emails, etc, and last week I needed to access Photoshop. Because the software would suddenly not recognise me (I have made no changes at all) I had to open up a free 7 day Trial in her name to do what I needed. That has now ended and I desperately need to use my second computer, for which I am paying a lot of money. Does anyone know what I need to do to get Adobe to allow me to carry on? I must say the Adobe Help site is useless sending me round in Kafka-esque type circles, David Penney

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Correct answer by John T Smith | Most Valuable Participant

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Activation

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Use on second computer problem

New Here ,
Aug 19, 2020

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I make a payment that allows me to use Adobe software on more than one computer (five I believe). This has worked fine for months but I cannot now use my second computer. I share this with my wife for her emails, etc, and last week I needed to access Photoshop. Because the software would suddenly not recognise me (I have made no changes at all) I had to open up a free 7 day Trial in her name to do what I needed. That has now ended and I desperately need to use my second computer, for which I am paying a lot of money. Does anyone know what I need to do to get Adobe to allow me to carry on? I must say the Adobe Help site is useless sending me round in Kafka-esque type circles, David Penney

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

TOPICS
Activation

Views

19

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 19, 2020 0
Most Valuable Participant ,
Aug 19, 2020

Copy link to clipboard

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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