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Verification code problem

New Here ,
May 29, 2020

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Hello all..,

 

My email kept receiving the verification code within this week

Does anyone has same problem?

If Adobe's staff read this post, please contact me asap.

 

 

 

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Verification code problem

New Here ,
May 29, 2020

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Hello all..,

 

My email kept receiving the verification code within this week

Does anyone has same problem?

If Adobe's staff read this post, please contact me asap.

 

 

 

Views

539

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Most Valuable Participant ,
May 29, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 29, 2020

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Don't worry.  This week Adobe experienced a technical system outage which resulted in log-in failures.  That might explain the flood of verification requests sent to your e-mail inbox.  See below for Adobe System Status report. https://status.adobe.com

 

Nancy O'Shea, ACP
Alt-Web.com

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Adobe Employee ,
May 29, 2020

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Stanleychan8888 to add to John and Nancy's response, please make sure that you are signing in under the e-mail address associated with your membership or the software title you have purchased when contacting our support team at https://helpx.adobe.com/contact.html.  There are no software titles or memberships assigned to the e-mail address you used to post to this public discussion forum.

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