Verification code sent to an expired student email

Dec 08, 2020

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My name is Paula.
I have a big issue accessing my student creative cloud account. It is asking me a verification code that has been sent to my student email and I don't have access anymore to my student email because I finished my studies and the uni has disabled my email account so there is no way that I can get access to the verification code. 
I cannot sign in to my creative cloud and there is no way to contact the Adobe team to solve this because I do not have access to my student account. 
They are charging me every month for a plan that I have not accepted after my student plan.

This is my only hope that someone can tell me anything.
Thanks

TOPICS
Activation, CC FAQ, Creative Cloud, Installation

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Verification code sent to an expired student email

Dec 08, 2020

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My name is Paula.
I have a big issue accessing my student creative cloud account. It is asking me a verification code that has been sent to my student email and I don't have access anymore to my student email because I finished my studies and the uni has disabled my email account so there is no way that I can get access to the verification code. 
I cannot sign in to my creative cloud and there is no way to contact the Adobe team to solve this because I do not have access to my student account. 
They are charging me every month for a plan that I have not accepted after my student plan.

This is my only hope that someone can tell me anything.
Thanks

TOPICS
Activation, CC FAQ, Creative Cloud, Installation

Views

16

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 08, 2020 0
Dec 08, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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