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I can't get Adobe Premiere Pro to open after a new update so I went online for help. They asked to access my computer remotely and I allowed it. Shortly after the session began the Adobe person opened my financial program revealling all my bank accounts. I was shocked and quickly closed it and told them not to open it again. They said they did it by mistake, but they didn't bother to close it, I had to. My worry is all these sessions are recorded, so now anyone at Adobe can go look at my session and see my banking information. How can I fix this? Who should I contact at Adobe?
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Joverton, I am sorry that you encountered difficulties while working with our support team. You can use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support case. Please make sure that any personal information, within applications or other documents, is closed before allowing direct access to the computer.