Wait time for customer service

New Here ,
Oct 27, 2020 Oct 27, 2020

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1 hour and 15 minutes...are you kidding me?  Been trying to install Creative Cloud for the last 3 days on my new PC (windows 10) and have tried every help article in the help library...no luck.  Everything downloads and seems to install ok, however all I get is a spinning wheel and a message that says "CC seems to be taking longer than usual to load.  Reboot or relaunch."  

 

Finally, when I give up...I have to wait 1 hour and 15 minutes for tech support...must be a lot of windows users or 2 techs on duty...

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correct answers 1 Correct Answer

Adobe Employee , Nov 03, 2020 Nov 03, 2020
Jam9663, what type of Creative Cloud membership are you attempting to use? There is no membership assigned to the e-mail address you used to post to this public discussion forum.     This may also answer why you are seeing a long wait time if you do not have a purchased Adobe product or service tied to the account you are using to contact us at https://helpx.adobe.com/contact.html.

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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Jam9663, what type of Creative Cloud membership are you attempting to use? There is no membership assigned to the e-mail address you used to post to this public discussion forum.  

 

This may also answer why you are seeing a long wait time if you do not have a purchased Adobe product or service tied to the account you are using to contact us at https://helpx.adobe.com/contact.html.

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Explorer ,
Nov 11, 2020 Nov 11, 2020

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My wait time all week has approached 1 hour. Chat support is clueless and dismissive. All I hear is "escalating your case". Adobe phone support has fallen to new depths. They expect you to just sit there for an hour?? They use to have "automatic call-back" where they would call you back when the next agent becomes available, but they've discontinued that too. Unbelievable....

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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OldScout, I am sorry that you have encountered a frustrating experience.  I do show we also experienced difficulties contacting you during a previously arranged call back.  To prevent any further miscommunication, please review and bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html, which discusses how you can interact with your recent support cases and provide updates.

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