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Waiting for Feature Activation - stuck not loading

New Here ,
Aug 01, 2020

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I purchased Premium Adobe on the App for IOS but it’s stuck at the “Purchase complete.  Waiting for activation.”  It’s been stuck there for hours.  

I tried restarting the tablet.

I tried logging off and logging back in.

I tried unsubscribing and resubscibing.  

I tried logging in under a new account and subscribing (it wouldn’t let me as I’d already subscibed, even though it was cancelled under the previous account)

I tried reactivating the purchase.

I tried uninstalling and reinstalling.

I tried calling customer support, they’re not open.

 

Feeling very frustrated.  Can anyone advise how to resolve this issue?

TOPICS
Activation, Creative Cloud, Installation

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Waiting for Feature Activation - stuck not loading

New Here ,
Aug 01, 2020

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I purchased Premium Adobe on the App for IOS but it’s stuck at the “Purchase complete.  Waiting for activation.”  It’s been stuck there for hours.  

I tried restarting the tablet.

I tried logging off and logging back in.

I tried unsubscribing and resubscibing.  

I tried logging in under a new account and subscribing (it wouldn’t let me as I’d already subscibed, even though it was cancelled under the previous account)

I tried reactivating the purchase.

I tried uninstalling and reinstalling.

I tried calling customer support, they’re not open.

 

Feeling very frustrated.  Can anyone advise how to resolve this issue?

TOPICS
Activation, Creative Cloud, Installation

Views

34

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 01, 2020 0
Most Valuable Participant ,
Aug 01, 2020

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Premium Adobe what?

Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

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Aug 01, 2020 1
KcHaZ LATEST
Community Beginner ,
Aug 05, 2020

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I believe he is referring to acrobat premium...same issue. 

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Aug 05, 2020 0