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Was charged even after I cancelled my free trial early.

New Here ,
Mar 05, 2020

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I contacted customer service when I alarmingly found out I was still being charged for Photoshop well after I quit my trial. I am a student and my funds are tight, and I wanted to try out a few adobe products before I committed. I found photoshop to not be what I need, and thought I would give indesign a try. I cancelled my photoshop trial within the allotted time, and yet soon after I was charged for a month. I found out that just to cancel the subscribtion I had intentionally prematurely ended my free trial to avoid I would have to pay 40$, which I completely can not afford to lose. After contacting customer service I was confusingly told I could be given indesign instead of photoshop for 3 free months at 15.99, after which I would still have to pay the same cancellation fee. This literally makes no difference, however the representative condescendingly told me that during this time I could learn the software and make the money back with my developed "skills for professional and earn the money through designing." Finally he agreed to cancel my photoshop subscription with no fee, however I lost $21 which I really couldn't afford to lose in the whole process of this mess. I do not think Adobe is a company I would like to support anymore. 

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Was charged even after I cancelled my free trial early.

New Here ,
Mar 05, 2020

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I contacted customer service when I alarmingly found out I was still being charged for Photoshop well after I quit my trial. I am a student and my funds are tight, and I wanted to try out a few adobe products before I committed. I found photoshop to not be what I need, and thought I would give indesign a try. I cancelled my photoshop trial within the allotted time, and yet soon after I was charged for a month. I found out that just to cancel the subscribtion I had intentionally prematurely ended my free trial to avoid I would have to pay 40$, which I completely can not afford to lose. After contacting customer service I was confusingly told I could be given indesign instead of photoshop for 3 free months at 15.99, after which I would still have to pay the same cancellation fee. This literally makes no difference, however the representative condescendingly told me that during this time I could learn the software and make the money back with my developed "skills for professional and earn the money through designing." Finally he agreed to cancel my photoshop subscription with no fee, however I lost $21 which I really couldn't afford to lose in the whole process of this mess. I do not think Adobe is a company I would like to support anymore. 

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LinSims LATEST
Adobe Community Professional ,
Mar 09, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

You may want to speak with a supervisor.

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